Frequently Asked Questions
Everything you need to know about our premium home cleaning systems.
How long does shipping take for a new Kirby system?
Orders are typically processed within 1-2 business days. Standard shipping within the continental United States usually takes 3 to 7 business days depending on your location.
What is your return policy on cleaning supplies?
We offer a 30-day return policy for unopened and unused cleaning solutions, bags, and belts. Please contact our support team to initiate a return authorization.
Are genuine Kirby replacement parts covered under warranty?
Yes, all genuine Kirby parts are manufactured to strict specifications. Specific warranty durations vary by part type, but we guarantee they will fit and function perfectly with your specific model.
Do you offer international shipping?
Currently, we ship directly to customers within the United States and Canada. For other international inquiries, please contact an authorized local distributor in your region.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payments via PayPal and shop-pay.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.