Returns & Exchanges
At The Kirby Company, we stand behind the quality of our home cleaning systems and offer a 30-day satisfaction guarantee on all genuine Kirby products. If you are not completely satisfied with your purchase, we provide a straightforward return process to ensure your home maintenance needs are met.
Initiate Your Request
Contact our dedicated customer support team or visit our online portal within 30 days of receipt to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original factory packaging, including all attachments, manuals, and accessories to ensure a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians inspect the returned unit to verify its condition, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing